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Privacy Policy

At Tumbles, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@tumblesmossley.co.uk or by writing to Tumbles Play Place Ltd, Unit 2 Park Mill Industrial Estate, Manchester Road, Mossley, Lancashire, OL5 9BQ. Alternatively, you can telephone 01457 831000.

 

Who are we?

We are Tumbles Play Place Limited, a children’s soft play centre based in Mossley. We offer a safe indoor environment for younger children and their parents/guardians to visit, relax and enjoy. In addition, we provide food and drink to our customers that can be purchased from a café, under the control of Tumbles Catering Limited. We also frequently host children’s parties, under the control of LPO Limited, trading as ‘Partytime’. The details within this statement cover all aspects of business conducted by all companies within Tumbles.

How do we collect information from you?

We obtain information about you when you use our website or through Facebook, for example, when you contact us about our services. This information is collected either when you submit an enquiry form which then generates an email that is sent to our head office for processing, or via the ‘Messages’ section of our Facebook page. We also collect information from you in writing when you fill out a Party Booking Form.

What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service using a Debit/Credit Card payment your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

·        process a payment that you have made;

·        process orders that you have submitted;

·        to carry out our obligations arising from any contracts entered into between yourself and us;

·        dealing with any enquiries;

·        seek your views or comments on the services we provide;

·        notify you of changes to our services;

·        send you communications which you have requested and that may be of interest to you. These may include information     

about fundraising activities, promotions of our associated companies goods and services;

·        process job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process card payments). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Tumbles for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable services designed to meet both your and our needs (First Data and Paymentsense Limited). These provide Tumbles with a secure Debit/Credit Card payment service. When you enquire about or purchase one or more of our products/services, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We currently do not have the facility to process online payments via our website, but in the event that we provide the service in the future, we will use a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@tumblesmossley.co.uk or telephone on 01457 831000.

 

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@tumblesmossley.co.uk, or write to us at Tumbles Play Place Ltd, Unit 2 Park Mill Industrial Estate, Manchester Road, Mossley, Lancashire, OL5 9BQ. Alternatively, you can telephone 01457 831000.

 

You have the right to ask for a copy of the information Tumbles hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected in line with our card payments provider (First Data Ltd, Paymensense). Data in written form (names, addresses, telephone numbers, email addresses, etc.) are kept secure in files which are out of reach to persons other than staff authorised to access it for contact purposes. During times of closure, the files are locked away to prevent theft in the event of a break in. Your written details are maintained primarily for the event of us requiring contacting you for information regarding party bookings, such as guest numbers, food requirements, etc. Once your party has been held, the information is then transferred to a safe room and locked away for reference for a brief period in the event of us needing to contact you for payment or any Food/Hygiene or Safeguarding issues should there be any. After a period of one month, any written information is then destroyed.

 

We do not, at any time, write down any Debit/Credit Card details, or store them in any form whatsoever. When you make a payment either in person, or by telephone, the card information is inputted via the card machine directly and then processed immediately. Cardholder receipts are given to you once authorised, or in the event of the cardholder not being present, the receipt is then placed into a sealed envelope and attached to the booking form ready for you to collect. Merchant receipts (our copies) are transferred to a safe room and locked away for a brief period in the event of us needing to contact you in case of fraudulent activity or payment issues. These are then destroyed after a period of one month.

We will never ask you to send Debit/Credit Card details either through our website (email) or through our Facebook page, and we strongly urge you not to do so in any event. We will not accept these details as a method of payment under any circumstances.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Use of 'cookies'

Like many other websites, the Tumbles website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please refer to your browser settings. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through our website or Facebook page, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.